FAQs
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How do I order?
You must order a sizing kit and know the shape you want. Once you do this, you’re ready to place an order. I open for orders every Monday morning at 10 am Eastern Standard or 11am Eastern Daylight Time on a first come first serve basis. There are only 25 design level sets available every week. You can order the special 3 sets with one color at any time. This quantities of design level nails will change over time to offer more but until I see how many sets I can do in the amount of time I have and/or I can make this a full time business, I have to limit quantities to work around my schedule at my other job.
You must message me directly on Instagram and we will set up a zoom call or text through Instagram DM. If that doesn’t appeal to you please send me an email with your color request (only available for 3 set special) and all relevant pictures or drawings for your order. Solid color sets and sizing kits are always available Monday-Friday if you plan to order or unless stated otherwise for the week. Once orders are filled for the week, orders will be closed until the following Monday.
How Do I Know What Size I Need?
Sizing kits are required for all new customers before you can order a set of nails. Your sizing kit will include 10-11 nails depending in the shape you want to order. All shapes run on different sizing, a complimentary sizing kit comes with the purchase of any design level set. Make sure you are sizing on your natural nails and doing each nail individually. If you have any questions be sure to check out my instagram or send me a message! A full sizing tutorial available on my Instagram @simplynailsbyjen and here on this website in the blog.
How do I apply my Simply Nails by Jen?
When applying your luxury nails you have 2 options
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Liquid Glue Application- Meant to last 14+ days.
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Temporary Glue Tabs- Meant to last 1-3 days but I have had mine last for 7 days depending on wear.
Full instructions are on the card you receive with your nails
A full application tutorial available on my instagram page @simplynailsbyjen and in the website blog
What Shapes Do You Have?
X-short round, X-short square, X-short almond, X-short stiletto, short almond, short coffin, short round, short almond, short square, short stiletto, medium round, medium stiletto, medium square, medium almond and medium coffin. I also have long square, stiletto, almond, coffin, and round on request in limited quantities on request. If you’re not sure what shape will work best for you or you’re looking to switch up your style, I recommend purchasing a shape finder Kit!
What is your return/refund policy?
No Return Policy
Simply Nails by Jen is committed to providing our customers with high-quality products and exceptional service. However, due to the nature of our products, we have a strict no return policy.
No Returns or Exchanges:
All sales are final and we do not accept returns or exchanges for any reason. This includes, but is not limited to, products that are the wrong size, color, or design, products that are damaged during shipping, or products that do not meet your expectations.
Damaged Products:
If you receive a damaged product, please contact us within 2 days of receiving the product. **REQUIREMENT: You must take a picture of the front and back of the unopened package and then the nails on the day they arrrive. We will work with you to resolve the issue and provide a resolution that is satisfactory to both parties.
Cancellations:
Once an order has been paid for, it cannot be cancelled.
Contact Us:
If you have any questions about our No Return Policy, please contact us at info@simplynailsbyjen.com
This No Return Policy was last updated on February 11, 2023. We reserve the right to make changes to this policy at any time
Do you offer gift cards?
At this time we do not offer gift cards but plan to look into this soon.
Contact
I am always looking for feedback. If you have any questions or have run into an issue with the site please let me know and I will answer as soon as possible
IG DM: @simplynailsbyjen